At Aakriti360, we are committed to ensuring that your shopping experience is hassle-free and enjoyable. We understand that there may be times when you need to return a product, and we've designed our return policy to make this process as smooth as possible. Please read our return policy carefully to understand how it works:
1. Eligibility for Returns:
• We accept returns for most products within 30 days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products, such as personalized or customized items, perishables, and digital downloads, may not be eligible for returns. Please check the product description for specific return eligibility.
2. Initiation of Return:
• To initiate a return, please log in to your Aakriti360 account and go to the "My Orders" section.
• Select the order containing the product you wish to return and follow the instructions provided to request a return.
• Provide a brief reason for the return request, and attach clear photographs if the product is damaged or defective.
3. Return Process:
• After we receive your return request, our team will review it within 2-3 business days.
• If your return is approved, you will receive instructions on how to proceed with the return.
• Depending on the nature of the return, you may be responsible for shipping the product back to us, or we may arrange for a pickup.
4. Refund or Replacement:
• Once we receive the returned product and verify its condition, we will process your refund or replacement.
• Refunds will be issued to the original payment method used during the purchase.
• Replacements will be sent out as soon as possible, subject to product availability.
5. Return Fees:
• If the return is due to a mistake on our part, such as a wrong or damaged product, we will cover all return shipping costs.
• If the return is due to reasons other than our mistake (e.g., change of mind), you may be responsible for return shipping fees.
6. Refund Processing Time:
• Refunds are typically processed within 7-10 business days after we receive the returned product. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
• We will keep you informed at every step of the return process via email or your Aakriti360 account.
8. Contact Us:
• If you have any questions or need assistance with your return, please contact our customer support team through the "Contact Us" section of our website or by emailing firstname.lastname@example.org
Our goal is to provide you with a seamless and convenient shopping experience. If you encounter any issues with your order or have questions about our return policy, please do not hesitate to reach out to us. We appreciate your trust in Aakriti360 and look forward to serving you.